These conditions shall apply to all contracts for the sale of Goods by the Seller (Ophir Furniture, part of Ophir Solutions Ltd company – hereon referred to as Ophir Furniture) to the Buyer to the exclusion of all other terms or conditions which the Buyer may purport to apply under any purchase order, confirmation of order or similar document.
1. FREE DELIVERY
All orders over £500.00 excluding VAT are delivered free to England
Wales and the following Scottish postcodes (FK, KY, G, EH, ML, KA, PA1-19, DG and TD)
For orders under £500.00 we charge a delivery fee of £35.00 per order.
We may part deliver your order but this will be notified by email when the order is placed.
Deliveries are made to ground floor only unless specifically agreed otherwise.
Deliveries are by a third party courier within the pallet network and are curb-side delivered.
It is the customer’s responsibility to remove or dispose of any packaging, including the wooden pallet itself.
All Scotland Postcodes except FK, KY, G, EH, ML, KA, PA1-19, DG and TD are priced on application
Northern Ireland, Republic of Ireland and European/worldwide deliveries are all prices on application
Returns of correctly delivered items will be subjected to a 25% restocking charge plus a pallet collection charge. The items must be unused and in saleable condition and this applies only to our stocked items; EN-ONE chairs, Zlite folding exam desks, Zlite folding chairs and FORM Stools. A number of the Ophir Furniture products are manufactured specifically to your order requirements we can only accept these goods back if they are faulty and for no other reason.
Goods cancelled after dispatch or refused at delivery point without a valid reason will be subject to a 25% re-stocking fee for stock items (i.e. zlite range) and manufactured items will be charged at 100% order value unless agreed otherwise. A pallet return delivery charge will also apply to any post-dispatch cancellations
Goods cancelled prior to dispatch as long as they are not custom orders can be cancelled without any fees as long as a valid cancellation reason has been provided. We reserve the right to charge for goods that have been cancelled if production has already begun on the order.
4. CLAIMS FOR SHORTAGES OR DAMAGE
Any shortage or damage must be reported to the driver immediately. If signed for as unchecked any discrepancies must be notified within 3 days of delivery, otherwise no claims can be entertained.
5. DELIVERY TIMES
Although every effort will be made to fulfil delivery dates, no liability arising from delay due to any other party is accepted by Ophir Furniture. We would advise you to order early with specific delivery times to avoid disappointment. We recommend that you do not dispose of your old furniture until the new furniture has been delivered.
In order for us to be able to make any deliveries during School holidays, it is imperative that full access and contact details are supplied well in advance to allow scheduling. Please notify us of any relevant school opening and closing times during holiday periods with your order.
All prices shown exclude VAT and are correct at date of print. Whilst we will endeavour to maintain catalogue prices, in the event of raw material cost increases or exchange rate fluctuations beyond our control we reserve the right to review prices. We will endeavour to keep any changes to a minimum and you will be notified at the time of ordering the items in question.
7. COLOUR REPRODUCTION
Every reasonable care has been taken to ensure that the colour reproduction in the literature is accurate, however due to print limitations there may be some colour variations.
Every care is taken to ensure consistency of colour but due to the manufacturing processes, there may be a slight variation between different batches.
8. NEW ACCOUNTS AND PAYMENT
Fully government-funded organisations can open an immediate account. All other organisations, companies, or companies working for Government-funded organisations need a credit application approved before any orders on account can be accepted. Accounts are strictly 30 days net monthly terms and credit limits will vary dependent on relevant credit checks. The first three orders on new accounts will always be carried out on a pro forma basis. In opening a credit account, the buyer guarantees to pay all monies as they fall due.
If the Buyer does not adhere to the agreed credit period of 30 days, or if the circumstances of the Buyer change, then the Seller reserves the right to immediately withdraw the credit account and all outstanding monies will fall due.
All our products have a warranty against manufacturing and material defects. Please see individual products for the duration the goods are guaranteed. In the event that damages occur due to a manufacturing fault, Ophir Furniture will either fix or replace the product free of charge. An image of the fault must be emailed to email@example.com so that a solution can be ascertained.
The warranty doesn’t apply to product failure or loss resulting from the following;
- Normal wear and tear inc. wear items such as chair feet/bungs
- Damage caused by cleaning chemicals
- Alterations/modifications made to the products
- Rust/corrosion caused by not completely drying the products after cleaning or exposing to moisture
- Damage occurred through abuse, misuse or accident
- Failure to maintain products according to the manufacture instructions and guidelines
The EN Series and KM chairs are designed for daily use within a classroom or public facility, up to a maximum of 8 hours per day.
The Form and Grade range of classroom furniture is designed for daily use within a classroom, up to a maximum of 8 hours per day.
The zlite folding table and chairs are designed to be used as event or special occasion furniture, (e.g. school exams) up to a maximum of 8 hours per day. The storage trolleys are designed for indoor use only and should only be used to store zlite products within the intended capacity limit.
10. GUARANTEE BY THE BUYER
The Buyer guarantees that they will use any money received for goods supplied by Ophir Furniture, to pay Ophir Furniture in full at the earliest opportunity. If for any reason whatsoever Ophir Furniture is not paid by the Buyer, and if the Buyer is a limited company, then the Directors of the limited company will remain personally liable for the Guaranteed Obligations as if they were a principal debtor.
11. RISK AND PROPERTY
Risk of damage to or loss of Goods passes to the Buyer immediately once Ophir Furniture, have tendered delivery.
Property in the Goods remains with Ophir Furniture, until it has been paid in full (cash or cleared funds) for all the goods sold and delivered to the Buyer, or the Buyers specified delivery address.
For so long as property in the Goods remains with Ophir Furniture, the Buyer holds the goods as Ophir Furniture fiduciary agent and bailee. The rights and remedies of Ophir Furniture, in these Terms and Conditions are in addition to and without prejudice to all its other rights and remedies.